Our experts work with your leadership teams to understand your current capabilities, identify capability gaps and design practical approaches to fill them.
Having led teams across a wide range of functions and industries we bring both breadth and depth of experience to capability development. We apply proven frameworks to help you progress faster than you could on your own whilst ensuring that you build the right capability for your context and ambitions.
Our work includes finding and developing the right people but we always frame this against the context of what you're trying to achieve commercially. This helps to ensure that the capability you develop will move the commercial needle for your business.
What you can expect:
- A robust framework for understanding current and target capability that is simple and practical to use
- Novel and substantiated recommendations for how to bridge your capability gaps
- Practical help to execute these recommendations – from HR strategy through to coaching programmes
Gap analysis between your current and your target state, with a framework that functional leaders can integrate into their departmental plans
B Suite development for functional leaders, coaching for commercial leaders and team workshops using blended physical and virtual approaches
Fully managed hiring process including person spec development with HR teams, support through offer process and onboarding planning
I've been digging into ChatGPT's new 'Agent mode' and have been thinking about what it may mean for brands, and for eCommerce specifically. While nascent it’s pretty clear that ‘Agent mode’ is here to stay, and from here user expectations for how it should feel are going to grow.
Users are starting to bring AI agents into commerce that actually listen to them. Those agents have access to context, history, intent — everything brands would kill for but never bothered to earn. I see two paths ahead: Build for efficiency (make yourself machine-readable for AI agents) Build for experience (offer something worth choosing over delegation) The deadly middle ground? Pretending you're experiential while delivering commodity UX. The reckoning isn't coming. It's already here.
Ready to realise the true commercial potential of digital for your business?
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